APPLICATION/REFERRAL/VACATING QUESTIONS:
Q: CAN I APPLY FOR HOUSING PRIOR TO MY ARRIVAL TO THE CAMP LEJEUNE/MARINE CORPS AIR STATION, NEW RIVER (MCASNR) AREA?
A. Yes. All information regarding submitting an advance application can be located on this site under the “Housing Application Information” tab located on the Homepage.
Q: CAN MY APPLICATION BE BUMPED ON THE WAIT LIST?
A: Yes. Your name can be bumped on the Wait List if:
1) Another applicant applies and is on the Key & Essential (K&E) List for housing.
2) A family is eligible for priority status due to enrollment in the Exceptional Family
Member Program (EFMP).
Q: CAN MY APPLICATION BE CANCELLED?
A: Yes, if we cannot find you. Please keep your contact information up-to-date.
Yes, after one year from Control Date if no contact has been made with either the MHO or the PPV Partner.
Q: WHAT IS THE INACTIVE WAIT LIST?
A: If you will not be able to accept housing for a certain period of time, you may want to place your application inactive. This means your name will be removed from the active Wait List and held in a separate file until the end of the period specified. This will not change your Control Date.
Q: CAN MY APPLICATION BE PLACED ON MORE THAN ONE WAIT LIST?
A: No. You must choose your preferred housing area. Once your application is referred, the PPV Partner may offer you other housing options which depend on the Wait List.
Q: IF I AM IN A LEASE, CAN I APPLY FOR HOUSING?
A: Yes. You can apply for housing and request your application be placed inactive for the period of the lease.
Q: IF WE GET IMMEDIATE ORDERS, CAN WE MOVE OUT WITHOUT PROVIDING A THIRTY-DAY NOTICE?
A: Yes. The standard military clause permits early exit without penalty. Contact your Community Manager immediately upon notification of short-notice Permanent Change of Station Orders (PCSO).
PUBLIC-PRIVATE VENTURE (PPV) QUESTIONS:
Q: WHERE CAN I FIND HOUSING GUIDELINES & POLICIES?
A: Click on the Public-Private Venture tab on the Homepage and then click the appropriate link for your PPV Partner; Atlantic Marine Corps Communities (AMCC) or Liberty Military Housing.
Q: WHO WILL ENFORCE THE RULES UNDER PPV?
A: The PPV Partners and MHO Staff will work together to enforce rules and regulations.
Q: WHAT RECOURSE WILL RESIDENTS OCCUPYING PPV HOUSING HAVE IF THEIR COMMUNITY MANAGER IS NOT RESPONSIVE?
A: Residents can request to speak with PPV Management if their Community Manager is not responsive to their needs. If resolution cannot be reached, residents can contact the PPV Liaison Branch located in the MHO, Bldg. TT-43, for assistance.
LEASE QUESTIONS:
Q: WHY DO I HAVE TO SIGN A LEASE?
A: The PPV is private housing and a lease is required, as when renting in the private sector. Every resident will sign a twelve-month lease or six-month lease; depending on neighborhood.
Q: MY SPOUSE IS CURRENTLY DEPLOYED. IS A POWER OF ATTORNEY (POA) REQUIRED FOR LEASE SIGNING?
A: Yes. Information and downloadable forms are provided by the MCB Camp Lejeune Staff Judge Advocate at: http://go.usa.gov/YNte
Q: IS IT NECESSARY TO RENEW MY LEASE AFTER THE INITIAL TWELVE-MONTH/SIX-MONTH LEASE TERM?
A: No. Your lease will automatically renew on a month-to-month basis unless an Intent to Vacate Notice is provided to your Community Manager.
BASIC ALLOWANCE FOR HOUSING (BAH) / PAYROLL/DEPOSIT QUESTIONS:
Q: WHO WILL RESOLVE PAY ISSUES?
A: The PPV Liaison Branch located in the MHO, Bldg. TT-43, along with the service member's Command, will assume responsibility to resolve pay account problems. Notify the MHO immediately if you have a pay-related issue; either in person or at 910-450-1628, ext. #207.
Q: WILL I PAY A DIFFERENT AMOUNT FOR THE SAME SIZE HOUSE THAN A NEIGHBOR WHO IS A DIFFERENT PAY GRADE/RATE?
A: Yes. Rental charges are based on the service member’s BAH, regardless of the size or style of home.
*Check with your PPV Community Manager on current rental incentives.
Q: IF BOTH SPOUSES ARE ACTIVE DUTY (ACDU) SERVICE MEMBERS, DO THEY BOTH FORFEIT THEIR BAH IN PPV HOUSING?
A1: BAH is taken from the service member at the higher rank. If this
service member is drawing full BAH (with dependents), this is the only BAH
forfeited.
A2: If both service members are drawing BAH (without dependents), BAH is
taken from the service member at the higher rank. Each month, a cash
payment is made to PPV by the service member to make up the difference
between BAH (with dependents) and BAH (without dependents).
Q: WHAT IS MY RESPONSIBILITY FOR PAYING THE RENT?
A: Presently, BAH is forfeited when a service member is assigned to a home. Increases to BAH are automatic for Marines. Service members of the other branches of the armed forces must inform the PPV Partner of an increase of BAH due to regular pay raise or promotion. The lease is written to automatically adjust for increases in BAH without issuance of a new lease. Marines have their BAH deducted. Service members of the other branches pay ahead and have an allotment set up based on their BAH rate.
Q: WILL THERE BE INCREASES IN THE RENT?
A: Rent will be based on the BAH rate. As the BAH rate adjusts, the rent will also adjust. Adjustments in BAH rates usually occur once a year; during January.
RELOCATION QUESTIONS:
Q: CAN I RELOCATE FROM ONE HOME TO ANOTHER?
A: An Administrative Action Form (AA-Form) Request forwarded up through the service member's Chain of Command is required for relocation from one home to another. In the absence of service member (due to deployment, etc.) the spouse can submit a request in letter format, along with a copy of his/her POA. Please note that a Special POA is required for lease signing. You must be within a month of the end of your lease term for relocation approval, unless there are extenuating circumstances that warrant immediate relocation (such as major maintenance, etc.). In most cases the movement of your household goods will be at your expense.
PET QUESTIONS:
Q: CAN WE HAVE PETS IN THE HOME?
A: Yes. Limit of two domestic pets. See MCIEAST-MCB CAMLEJ 10570.1, Domestic Animal Control for more information.
Q: CAN I KEEP MY PROHIBITED PET IN PPV HOUSING?
A: No. Contact Domestic Animal Control for additional information.
FACILITY AMENITIES
Q: ARE THERE SPECIAL CONSTRUCTION REQUIREMENTS FOR FAMILY MEMBERS WITH PHYSICAL DISABILITIES?
A: The PPV Partners comply with the Americans with Disabilities Act (ADA). A percentage of the new/replacement units are handicap accessible. Upon applying, please advise the MHO if you require any accommodations in accordance with the ADA. After assignment, please advise your Community Manager if you require any special accommodations.
Q: CAN WE HAVE A BUSINESS/DAYCARE IN THE HOME?
A: Yes. You are required to adhere to standard Base provisions for a business/in-home daycare. Contact MCCS for a list of requirements (inspections, etc.).
MAINTENANCE QUESTIONS:
Q: WHO DO I CALL FOR HOUSING MAINTENANCE REQUESTS?
A: Call the following:
1) AMCC residents: TOLL FREE 1-877-509-2424.
2) Liberty Military Housing residents: TOLL FREE 1-888-578-4141.
Q: WHAT IS THE RECOURSE IF MAINTENANCE PERSONNEL ARE UNRESPONSIVE OR THE SERVICE IS UNSATISFACTORY?
A: 1) Notify the PPV Community Manager for your neighborhood to request assistance.
2) If you are still dissatisfied with the response, contact the PPV Liaison Branch at the MHO, located in Bldg. TT-43.
Contact telephone numbers 910-450-1628, ext. #207.