Building 59 & 60 Maintenance Advisory
The AC in the Joseph “Randy” Reichler Reception Center will undergo necessary repairs from 2:30 p.m., April 19, 2024, to April 26, 2024. The power to the buildings will be temporarily shut off which will mean a service disruption until it is turned on later that same day. Customers are advised to schedule appointments outside this timeframe to reduce their risk of not receiving services. While services will continue once the power is turned back on, there will be no AC in the building throughout the week until repairs are completed on the 26th.
DISCLAIMER
The following information provided is to assist you in scheduling and receiving services provided by the Camp Lejeune ID Card Center under normal circumstances IAW DoD and MCIEAST-MCB policies and regulations. Any exceptions to the norm shall be decided by the IDCC supervisor and/or the prospective Service Project Officers also IAW USMC and DoD regulations.
ANNOUNCEMENTS
Click here or visit https://idco.dmdc.osd.mil/idco/ to schedule an appointment for service.
Effective May 1, 2024, walk-in services will be offered each Friday from 7:30am to 2:30 pm. Monday through Thursday, appointments will take priority. Walk-ins for Lost or stolen IDs (with proper documentation) will not be turned away.
MCIEAST-MCB Camp Lejeune has a dress code for entering any military establishment on base by order of the Commanding General. Please understand you can be refused services if you are not wearing appropriate military or civilian attire in accordance with the commanding general's order.
When coming to DEERS/ID Card Center, the general rule of thumb is “better to have it and not need it, than need it and not have it”. The following information does cover what is needed for each type of typical appointment however, when in doubt, bring all original vital documents to your scheduled appointment.
For an overview of all the requirements for DEERS enrollment and IDC issuance, please refer to the following PDF.
Requirements for DEERS Enrollment and IDC Issuance
The Hospital Proof of Birth Letter is NOT an acceptable document for enrolling a newborn at any ID Card Center in accordance with 32 CFR Part 161 Subpart D § 161.23 (b)(3) Child, unmarried, under the age of 21.
DD Form 1172-2 cannot be accepted, if the document was completed on ID Office Online, and the form is printed blank. Sponsors are highly encouraged to go to the nearest DEERS/ID Card Center and fill out DD Form 1172-2. The ID Card Center will scan the form into the DEERS Rapids system. Once in the system, the form can be verified. If you cannot fill out the DD Form 1172-2 at the ID Card Center, it is REQUIRED that the sponsor provides a Power of Attorney for their family member to receive services at the ID Card Center, without the sponsor being present.
As a reminder, DEERS/IDCC personnel do not handle questions regarding TRICARE.
All CAC Pin Resets on MCB Camp Lejeune are conducted inside the ID Card Center.
The ID Card Center in Building 59 may be contacted by phone at 910-451-4223, and the ID Card Center Satellite Office at Stone Bay may be contacted by phone at 910-440-2061.
IDCC Hours of Operation for Bldg. 59
IDCC Hours of Operation for Bldg. 59 are:
Monday through Thursday
7:30 a.m. to 3:30 p.m. (Appointment Only, 207 available daily)
7:30 a.m. to 2:30 p.m. on Fridays (Walk-ins only, first come, first served)
Closed at 1100 the last Thursday of each month for training.
Schedule an appointment online at https://idco.dmdc.osd.mil/idco/
The Camp Lejeune IDCC will take the last customer at 3:15 p.m. (2:15 p.m. Fridays) and the front door will be locked at 3:30 p.m. (2:30 p.m. Fridays) pending any unusual circumstances and approval by a Supervisor/SSM.
IDCC Hours of Operation for Stone Bay
IDCC Hours of Operation for Stone Bay are:
Monday through Friday
6:30 a.m. to 1:30 p.m.
Closed at 1100 the last Thursday of each month for training.
For more information concerning the Stone Bay IDCC, please call 910-440-2061.
SAAR and Digital Signatures
The Camp Lejeune DEERS/ID Card has no authority or responsibility in preparing a SAAR or obtaining digital signatures. However, we are authorized to put a default email on the CAC, allowing the user to digitally sign forms. This is an ISC/Organizational Network Administrator function. For further assistance beyond the Network Administrator call the Enterprise Help Desk 855-373-8762.
Security and Entry Access
IAW with C4I and HQMC Project Officers policy, we do not maintain door access issuance of any CAC or blank card. This information is completed by the Unit Security Manager, not the DEERS/ID Card Center. We do not provide door access or security access for any buildings and do not handle RFI issues.
Reminders
Please do not bring children with you unless they are receiving service.
The minimum age for children to receive an ID card is age 10.
Sponsor Unavailable
If the sponsor is not able to come in with a dependent to update an ID card, please utilize the DS Logon (The Department of Defense Self-Service Logon) or ID Card Office Online. The following brochures are available to assist you in using it. With either of these services, you can complete the DD-Form 1172-2 and digitally sign it. This form is required each time a family member gets an ID card. For initial enrollments, spouse must have a Power of Attorney.
Department of Defense Self-Service Logon Brochure
Defense Manpower Data Center ID Card Office Online Brochure
Using State Driver's License as an identity document
When issuing DoD ID cards to customers, we are required to enter an expiration date for most identity documents in RAPIDS.
Active-duty Service members and their eligible dependents may present a state driver's license with no expiration date. If the expiration date of a state driver's license is blank or displays ''military,'' the VO is required to enter the following as the expiration date of the driver's license:
The expiration date of the DoD ID card being issued, or
Up to three years from the current date (whichever is sooner).
DMDC will no longer allow DEERS/RAPIDS Sites to utilize an EXPIRED State Driver’s License as an identity document. The extension issued for an expired driver’s license is for driving privileges ONLY. It does not apply to identity documentation.
When using a state driver’s license as a form of acceptable identification, a PHOTO IS REQUIRED. If you have renewed your license and only have the paper copy without a photo, it can no longer be accepted unless you present your expired license at the same time.
REMEMBER, THE DEPENDENT ID CARD IS A PRIVILEGE CARD. At no time can a dependent receive an id card without proper identification or documentation.
To help us serve you better, please make sure you have everything you need prior to your visit.
APPOINTMENTS
Appointments are required, Monday-Friday.
Walk-ins will only be served on a first come first served basis from 7:30 a.m. to 2:30 p.m. Fridays only. Walk-ins during the rest of the week will be seen on a case-by-case basis with Supervisor or Site Security Manager approval only (exceptions for lost/stolen ID cards, will be seen with proper documentation).
To make an appointment for the ID Card Center, please visit https://idco.dmdc.osd.mil/idco/.
In the event you should not be able to keep your appointment, please visit https://idco.dmdc.osd.mil/idco/ to cancel your appointment.
Note: The ID Card Center is CLOSED all weekends, Federal holidays, and occasional hours as deemed necessary by management. We reserve the right to refuse service if a situation is considered inappropriate. Should you encounter a problem, please ask to speak to a supervisor for clarification, knowledge or understanding.
ACCEPTABLE PROOF OF IDENTIFICATION DOCUMENTS
In order to verify your eligibility for issuance of a Command Access Card (CAC) or another type of ID, you must present two (2) valid forms of identification. The primary document must be a valid photo ID. All the documentation must be original or certified true copies. Copies of original or certified true copies are not acceptable.
For a complete list of acceptable forms of identification, please click on the following link.
• Click here to download a PDF file of the Valid Forms of Identification.
For an overview of all the requirements for DEERS enrollment and IDC issuance, please refer to the following PDF.
• Requirements for DEERS Enrollment and IDC Issuance
LOST OR STOLEN IDENTIFICATION CARD REPLACEMENT PROCESS
If you have lost your identification card or it was stolen, you must complete the below form. You will need to file a report with the Provost Marshal's office in Building 60, Room 143. A representative from PMO will sign and stamp the form. Additionally, a representative (E8 or higher) from your chain of command will sign the form before you may have a new identification card issued to you.
• Report of Lost or Stolen Identification Card Form
INTERACTIVE CUSTOMER EVALUATION
If you are interested in submitting an Interactive Customer Evaluation (ICE) concerning your visit to the ID Card Center, click here.
Thank you for taking the time to rate us and provide us with your comments and suggestions. Your feedback will help us maintain the quality of excellence you expect.
Please leave your name when submitting a dissatisfied comment so we can communicate professionally about your service.
Due to unplanned network outages and other unforeseen circumstances, we may be unable to provide services from time to time. If you have an urgent requirement, please call the ID Card Center before your scheduled appointment or before your arrival to verify that operations are normal. Thank you for your patience.