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Distribution Management Office

MCIEAST-MCB Camp Lejeune

Camp Lejeune, N.C.
Helpful Info For Your Move
Welcome To The Personal Property Section

The Distribution Management Office (DMO) is here to help!

Location:  Industrial Area - Building 1011 corner of Ash and Franklin Street

Hours of Operation:  0730 – 1600 Monday, Tuesday, Thursday and Friday  
                                  0730 – 1500 Wednesday (closed for training at 1500)

Contact Phone Numbers:  910-451-2377, option 1 for Personal Property then listen to the four Personal Property menu choices for your selection.

(NOTE:  THE INFORMATION ON THIS PAGE ALSO APPLIES TO THE DMO SATELLITE OFFICE AT CAMP GEIGER ON NEW RIVER. THE DMO SATELLITE OFFICE AT BLDG TC-754 PROVIDES OUTBOUND COUNSELING ON A BY APPOINTMENT BASIS FOR PERSONNEL STATIONED AT CAMP GEIGER AND MCAS NEW RIVER, CONTACT: 910-449-4105 TO SCHEDULE YOUR APPOINTMENT).

USMC SPOUSE PBP&E SUBMISSION FORM

TOPICS:
-
 NOW WHAT DO I DO???
CLASS SCHEDULE
WHAT DO I BRING TO CLASS?
    ° Government Arranged Move (GAM) Class:
    ° Personally Procured Move (PPM)/DITY Class:
- 
FREQUENTLY ASKED QUESTIONS
IT IS NEVER TOO EARLY TO ARRANGE YOUR MOVE.
DEPLOYMENT STORAGE


You are in receipt of orders NOW WHAT DO I DO???  PRIOR PLANNING IS A MUST!!!

Step one –
After you receive your orders login to move.mil and click on First Time User:
Then click on Obtain User ID and Password – click on DOD Service Member and Civilian Registration and complete the DOD customer registration form.  Please use only your personal e-mail account when registration is done.  When submitted you will receive a User ID/Password within 48 hours.  While on the move.mil site you can also peruse additional information by clicking on Before you Move, Claims, Customer Satisfaction Survey and FAQ.

Step two –
Attend a class; class schedule is below:


              
WHAT DO I BRING TO CLASS?

Government Arranged Move (GAM) Class: 
 

Marines:  
     Permanent Change of Station (PCS)  – WEB Orders with dependant endorsement (obtained from IPAC)  
     End of Active Service (EAS) – NAVMC 11060  
     Retirement – NAVMC 11060 or Retirement Orders 

Navy:  
     Permanent Change of Station (PCS)  – BUPERS orders  
    • End of Active Service – NAVPERS 1900/2  
     Retirement – NAVPERS 1910/26
** (Naval Officers will have BUPERS orders for all situations listed above) ** 

In addition to one copy of the orders listed above you will also need the following:
    • Your DPS User ID/password (listed in Step One above)
    • A good estimate of how much property is being moved
    • The date you want your property picked up
    • Your pick up address
    • An accurate contact phone number
    • Current personal e-mail information
    (NOTE:  Area Clearance/Dependant Entry Approval required for some overseas locations) 

Personally Procured Move (PPM)/DITY Class: 
In addition to the orders listed above for the Government Arranged Moves you will need the following:   
    • Your DPS User ID/password (listed in Step One above)
    • A copy of your latest Leave and Earning Statement (LES)
    • Your vehicle registration (if using your vehicle to move property) 
    • A good idea of what is being moved (a weight estimator will be completed during class)
    • An accurate contact phone number 
    • Current personal e-mail information

FREQUENTLY ASKED QUESTIONS:
Q:
  How long will it take to pack and pick up my property?
A:  According to regulations and the local moving companies any shipment 4,999 lbs and under can be packed and picked up in one day, shipments 5,000 lbs to 9,999 lbs will take two days to pack and one day to pickup, shipments 10,000 lbs to 14,999 lbs take three days to pack and one day to pick up - for every 5,000 lbs thereafter one day will be added for packing.  One of the past problems encountered is when a member under-estimates his/her move weight.  This could cause additional pack days to be added to your shipment and should be addressed at the pre-move survey.  Remember it’s a lot easier to drop days and finish a move earlier than to find resources/crews necessary to “squeeze in another day” - especially during the summer peak season, so try and be as accurate as possible when making your estimation.

Q:  I’m having problems logging into DPS – What can I do?
A:  Normally if you can’t get into DPS it’s because you haven’t turned your Pop-up Blocker OFF or your computer isn’t compatible with the DPS system.  Move.mil has a section which specifies system requirements when using DPS. ** BOTTOM LINE – If you are having problems entering the DPS system you can come to our office and use DMO computer assets.

Q:  Can I do a combination of Government Arranged Move (GAM) and Personally Procured Move (PPM)?
A:  On CONUS moves you can do a combination of both moves, but you must stay within your prescribe JFTR weight allowance with both shipments.

Q:  What is an advance operating allowance?  Am I authorized this allowance?
A:  When you move using the PPM/DITY method you will be paid 95% of what it would have cost to move your property using a commercial carrier under the Government Arranged Move program based on your estimated weight. You are required to get an empty weight of the moving vehicle and a full weight and will be paid on actual weight moved.  You are authorized an advance operating allowance when using commercial assets (i.e. rental truck or trailer).  This allowance is based on your estimated weight – Marines get 50% of their estimated 95% up front and Navy gets 60%. 
NOTE:  You will not be given an advance when using a personal POV to transport your property.

Q:  I’m going overseas on an unaccompanied tour and have dependants – they want to go home so what are my options?
A:  You can move your dependants to a designated place when assigned to an unaccompanied tour overseas.  You can also ship some property to your overseas location and if necessary place property into Non-Temporary Storage (NTS) here at Camp Lejeune.  The combined weight of all shipments must stay within your JFTR weight allowance.

Q:  How soon should I come in to arrange my move?
A:  During normal periods of the year we can arrange your Government Arranged Move with 8 days notice but during the summer peak season (May, June, July, August) booking your shipment could present a challenge if less than 30 days notice is provided. 

IT IS NEVER TOO EARLY TO ARRANGE YOUR MOVE.

Q:
  I arranged a move but need to change my dates – How can I make changes?
A:  Once a Transportation Service Provider (TSP) is assigned to your shipment all dates are negotiable with that carrier during the pre-move survey.  All date changes can be made with the carrier, but if you are having problems, contact our booking section for assistance. If you need to completely cancel a move, DMO requires you to come in and make the request in person or make the request via a digitally signed e-mail from your military account.

Q:  I received my shipment but have property that was lost or damaged. What is the process to file a claim?
A:  If you shipment was moved using the DPS system you will file your claim on-line.  Log on to move.mil and click on Claims/CSS and you will find a “how to PDF” and “how to video” to walk you thru the process. The overall claims process and the claims filing deadlines are also provided.  Keep in mind claims is a two step process.   
    • Step One:  You must file your loss/damage report within 75 days of delivery.  
    • Step Two:  You must file your claim within 9 months of delivery.  
(NOTE: If your shipment was not done in DPS contact our claims person at 910-450-8439/8762 for instructions.)
If you have problems during your move, call the Quality Assurance officer at 910-450-8409.  They can send an inspector out to your home.

(NOTE:  CAMP GEIGER BLDG TC-754 PROVIDES OUTBOUND COUNSELING ON A BY APPOINTMENT BASIS FOR PERSONNEL STATIONED AT CAMP GEIGER AND MCAS NEW RIVER, CONTACT: 910-449-4105 TO SCHEDULE YOUR APPOINTMENT).

DEPLOYMENT STORAGE

Entitlements:
   Those who rate deployment storage: 
      those that live in the barracks
      those who draw partial BAH for child support, (you do not have physical custody)
      dual spouses that both will deploy

You will need to contact DMO, Mr. Murphy 910-450-8409 or Mrs. Flowers 910-450-8405 for your deployment brief, prior to your pick up dates.  You will receive the paperwork to fill out and then a SNCO or above will bring or email the paperwork to DMO to set up the dates for personal effects pick up and dates to turn in the povs.

For return of deployments, contact DMO to get the paperwork.  Fill out the paperwork and then a SNCO or above will bring or email the paperwork to DMO to set up the dates for delivery of personal effects and pick up the POV’s.  


How Do I Get to DMO? Click On Image For Larger Map: