COVID Cleaning

Effective immediately, the Camp Lejeune ID Card Centers will close at 2:45 p.m. on Wednesday and Friday until further notice for cleaning and sanitizing. We appreciate your cooperation and understanding. 

SAAR and Digital Signatures

The Camp Lejeune DEERS/ID Card has no authority or responsibility in preparing a SAAR or obtaining Digital Signatures. This is an ISC/Organizational Network Administrator function. For further assistance beyond the Network Administrator call the Enterprise Help Desk 855-373-8762.

Update on Expired USID Cards

All Uniformed Services ID Cards (family member, retiree, etc.) expiration dates have been extended until June 30, 2021, but will only be accepted for physical access until March 31, 2021.  We will begin re-issuance of expired USID cards in 2021 to prevent issues with physical access after March 31, 2021. ​

Reminders:

• Face coverings are required for service at the Camp Lejeune and Stone Bay IDCC
• The age limit for children receiving ID cards will remain at 14.  Beginning June 2021, we will begin reissuance at age 10.
• We are still under COVID-19 restrictions and only those who are receiving service are allowed in the IDCC. Do not bring children with you unless they are receiving service.
• ID Card Online only with Internet Explorer. The use of other browsers will cause a problem.

IDCC Hours of Operation for Bldg. 59 are:

• Monday through Tuesday
  • Walk-in from 7:30 a.m. to 12:00 p.m.
  • Appointments from 12:40 to 3:30 p.m.

• Wednesday through Thursday
  • Walk-in from 11:00 a.m. to 2:45 p.m.
  • Appointments from 7:40 to 11:00 a.m.

• Friday – Open for walk-ins until 2:45 p.m.

For more information concerning the Stone Bay IDCC, please call 910-440-0158/2061.

Update on hours of operation and self-service logon

The Camp Lejeune ID Card Centers along with DMDC are always working to make it easier for you to handle business with us.  Please utilize the following information to assist you and your families to make your next visit more pleasant.

If you are not able to come in with your family to get the ID cards updated, please utilize the DS Logon (The Department of Defense Self-Service Logon) or ID Card Office Online.  The following brochures are available to assist you in using it. With either of these services, you have the ability to complete the DD-Form 1172-2 and digitally sign it.  This form is required each time a family member gets an ID card unless the spouse has a Power of Attorney.

• Department of Defense Self-Service Logon Brochure
• Defense Manpower Data Center ID Card Office Online Brochure

Appointments can be made at:  https://rapids-appointments.dmdc.osd.mil

Using State Driver's License as an identity document

When issuing DoD ID cards to customers, we are required to enter an expiration date for most identity documents in RAPIDS.

Active duty Service members and their eligible dependents may present a State driver's license with no expiration date. If the expiration date of a State driver's license is blank or displays ''military,'' the VO is required to enter the following as the expiration date of the driver's license:

• The expiration date of the DoD ID card being issued, or
• Up to three years from the current date (whichever is sooner).

DMDC will no longer allow DEERS/RAPIDS Sites to utilize an EXPIRED State Driver’s License as an identity document. The extension issued for an expired driver’s license is for driving privileges ONLY. It does not apply to identity documentation.

When using a state driver’s license as a form of acceptable identification, a PHOTO IS REQUIRED. If you have renewed your license and only have the paper copy without a photo, it can no longer be accepted unless you present your expired license at the same time.

REMEMBER, THE DEPENDENT ID CARD IS A PRIVILEGE CARD. At no time can a dependent receive an id card without proper identification or documentation.

To help us serve you better, please make sure you have everything you need prior to your visit.

The ID Card Center is located at the Camp Lejeune Reception Center in Building 59 which is located on Molly Pitcher Rd, and there is a satellite office located at Stone Bay in Building RR-4 which is located on Rifle Range Rd. Both locations are open Monday through Friday from 7:30 a.m. to 4:00 p.m. Effective Jan. 26, both locations will close at 2:45 p.m. on Wednesday and Friday for cleaning and sanitation due to COVID-19.

DEERS/IDCC services are currently limited to: CAC's expiring within one week, CAC's not working (try CAC Pin Reset first), lost/stolen ID Cards and medical emergencies.

Phone connectivity with a live person will be limited; please submit any questions through https://milconnect.dmdc.osd.mil/milconnect/.

As a reminder, DEERS/IDCC does not handle questions with regard to TRICARE. All CAC Pin Resets on Camp Lejeune are conducted at JRRRC. CAC Pin Reset hours remain unchanged at this time.

The ID Card Center in Building 59 may be contacted by phone at (910) 451-2727/4223, and the ID Card Center Satellite Office at Stone Bay may be contacted by phone at (910) 440-2061.

Appointments

Appointments are required. To make an appointment for the ID Card Center, please click on the following link.

• Click here to make an appointment for the ID Card Center.

In the event you should not be able to keep your appointment, please visit the Common Access Card Issuance Appointment website to cancel your appointment.

Note: The ID Card Center is CLOSED all weekends, Federal holidays, and occasional hours as deemed necessary by management. We reserve the right to refuse service if a situation is considered inappropriate. Should you encounter a problem, please ask to speak to a supervisor for clarification, knowledge or understanding.

In order to verify your eligibility for issuance of a Command Access Card (CAC) or another type of ID, you must present two (2) valid forms of identification.  The primary document must be a valid photo ID.  All of the documentation must be original or certified true copies.  Copies of original or certified true copies are not acceptable.

For a complete list of acceptable forms of identification, please click on the following link.

• Click here to download a PDF file of the Valid Forms of Identification.

For an overview of all of the requirements for DEERS enrollment and IDC issuance, please refer to the following PDF.

• Requirements for DEERS Enrollment and IDC Issuance

Assistance can also be obtained through your parent Civilian and/or Military Personnel offices or by calling (910) 451-2727.

If you have lost your identification card or it was stolen, you must complete the below form, file a report with the Provost Marshal's office in Building 819, and have both a Provost Marshal representative and someone from your chain of command sign the below form before you may have a new identification card issued to you.

• Report of Lost or Stolen Identification Card Form

If you are interested in submitting an Interactive Customer Evaluation (ICE) concerning your visit to the ID Card Center, click here.

Thank you for taking the time to rate us and provide us with your comments and suggestions.  Your feedback will help us maintain the quality of excellence you expect.