Delivering superior customer service to members of the U.S. Marine Corps and other personnel assigned to Marine Corps Units who are Missing In Action, Hospitalized, Incarcerated (Brig/Civilian), on extended Temporary Additional Duty (TAD), participating in a Unit Deployment Program (UDP), Wounded In Action (WIA), Medical Evacuation (MedEvac), on Annual or Emergency Leave, are officially determined to be Absent Without Leave (AWOL), or have received a discharge under Other Than Honorable (OTH) conditions, in a consistent manner unsuppressed in professionalism, politeness and promptness.
The ultimate goal is to provide prompt responsive service and support to members of the U.S. Marine Corps and personnel assigned to Marine Corps Units world wide. Additionally, reduce the shipping and processing time for our members to receive their Personal Effects. We will accomplish these goals through education of our customers and personnel, actively listening to our customers and responding in a clear and concise manner, coordination with the customer and other installations’ shipping activities, and communication through available resources, providing accurate information in a manner that is easy to understand.
We deal with members of the U.S. Marine Corps and other personnel assigned to Marine Corps units who are Missing in Action, Hospitalized, Incarcerated (Brig or Civilian), on extended Temporary Additional Duty (TAD), participating in a Unit Deployment Program (UDP), Wounded In Action (WIA), Medical Evacuation (MedEvac), on Annual or Emergency Leave, or are officially determined to be Absent Without Leave (AWOL). We receive lost, abandoned, and unclaimed personal property that is recovered (comes into custody or control of a Military Unit or Installation), and the Marine Corps uniforms of members who receive an Other than Honorable (OTH) or Bad Conduct (BCD) Discharge.
Installation Commander, Major Commands, Major Subordinate Commands (MSC), and Unit Commands are charged with the responsibility of collecting, inventorying, safekeeping, and ensuring the appropriate disposition of the personal effects and baggage of all service members who cannot or do not care for their own property. This responsibility is to be delegated at the lowest level possible, usually Battalion, Squadron, or separate Company having an organic supply account and a unit personnel officer.
Distribution or turning over personal property or personal effects among the service member’s roommates, work section, platoon, company, battalion, or to the base thrift store, or to other charitable organizations is not authorized.
The local Distribution Management Office (DMO) Personal Effects and Baggage Center (PEBC) is required to provide assistance upon request. The Installation Commander shall provide the necessary safe storage facilities for storage of items of personal property including privately-owned vehicles (POVs) that are beyond the normal capacity of the unit supply sections security cage or secure storage area.
The Personal Effects and Baggage Center is located in Building 1011 next to Bay Door 10 on Ash Street.
Our hours of operation are from 0730 to 1600.
Point of Contact numbers are:
NOTE: Personal Effects may be turned in on the following days:
Cases containing ONLY Military articles: Monday - Friday 0730-1530
Cases containing CIVILIAN articles: Tuesday and Thursday 0730-1530
(MUST CALL FOR APPOINTMENT)
For additional Information, refer to MCO 4050.38D
Commercial: (910) 451-0488/3789
DECEASED AND MISSING STATUS
When a member is deceased or their duty status becomes whereabouts unknown (DUSTWUN) or they have been declared missing as defined in reference (j), the Unit shall cause the individual’s personal effects to be inventoried, prepared for shipment, or storage per MCO 4050.38D, Chapter 10. Refer to MCO 4050.38D, Chapter 9 for inventory and shipping requirements during combat operations. The personal effects inventory will include all HHGs, POVs, bank account records and all such articles that are or may become accessible to the Marine Corps inventorying official or the casualty assistance call officer (CACO) designated to assist the NOK.
Disposition of Effects:
Commanders will coordinate through the assigned CACO, locate the PERE, and ascertain an appropriate time and location to deliver the personal effects. The inventorying officials) will coordinate with the CACO and ensure that the personal effects are shipped per MCO 4050.38D and reference (j), paragraph 8306.
For Combat Operations see MCO 4050.38D Chapter 9. Refer all questionable situations or cases to CMC (MRPC-20)
For detailed information and instruction, refer to MCO 4050.38D Chapter 2.
Point of Contact:
Commercial: (910) 451-2377 ext. 209/211
DSN: 751-2377 ext. 209/211